Who we are
Our website address is https://www.ihtcg.com.
What personal data we collect, why we collect it and who we share your data with.
- Type and source of Data
1.1 Browsing data
During their normal operation, the computer systems and software procedures used to operate our Website collect certain personal data (log files). The transmission of such data is inherent to the use of internet communication protocols. This information is not collected in order to be associated to specific data subjects. However, due to its nature, this information can allow users to be identified by means of their processing and integration with data held by third parties. Such information includes the IP addresses or domain names of the computers you use to visit our Website, URIs (Uniform Resource Identifiers) of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical status code of the server reply (successful, error, etc.) and other parameters concerning the user’s operating system and computer environment. This data is used with the sole purpose of obtaining anonymous statistical information on the use of our Website and to guarantee its correct operation.
1.3 Personal Data voluntarily provided by the data subject
IHTCG.COM collects and processes the Personal Data that you directly and voluntarily provide through our Website when you place online orders and/or register to our Website and/or subscribe to our newsletter and/or contact our Customer Service. IHTCG.COM also collects and processes the Personal Data that you may provide by filling in our Customer Card at our stores. These data include, for example, your first and last name, postal and e-mail address, phone number and date of birth. Furthermore, when you voluntarily send an e-mail through our Website and/or to the addresses indicated in our Website, we collect your e-mail address so that we can reply to any request, as well as any additional Personal Data contained in your message.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
We may use your data for analytic purposes including generating BI (Business Information) and training purposes.
- Purpose of the processing
Your Personal Data may be processed for the following purposes:
(a) to respond to all your requests and to manage your relationship with IHTCG.COM;
(b) to fulfill your online purchase orders and perform all management activities connected with it (including administrative management of the contract, delivery of goods, payment processing, management of any claims and litigation, and fraud prevention), and to comply with any applicable legal or regulatory obligations.
Furthermore, subject to your prior consent, your Personal Data may be included in the IHTCG.COM customer data base and processed together with the details of your purchases for the following purposes:
(c) profiling: to perform individual or group studies, surveys, statistical and/or market researches on your preferences with regards to our products, so that we can offer you a personalized service and promote cultural and recreational activities that may interest you;
(d) marketing: to contact you and/or send you (by post, telephone, e-mail and any other form of electronic communication) information and promotions, including commercial information, newsletters, advertising material, catalogues and invitations to events related to IHTCG.COM products and services.
- Processing Methods
Your Personal Data will be processed by suitable electronic or automated means and computerized tools, or manually and on hard copy, exclusively for the purposes for which they have been collected and guaranteeing the security and confidentiality of any processed information. Your Personal Data will be processed only by IHTCG.COM internal staff duly authorized to do so under their respective job duties. Your Personal Data may also be processed by third parties to the extent necessary and/or instrumental for the above purposes. These third parties will act on behalf IHTCG.COM data processors (e.g. service providers, carriers, IT technicians or any other suppliers appointed by IHTCG.COM to carry out and/or manage any promotional campaigns for IHTCG.COM products and services, etc.).
Please also note that if you consent to the processing of your Personal Data for the purposes referred to under letters (c) and (d) of paragraph 2 above, your data will be automatically visible to, and shared with IHTCG.COM and will take appropriate security and confidentially measures required to protect your personal data.
- Nature of the provision of personal data
The provision of your Personal Data is optional.
However, if you wish to make a purchase order for products offered on our Website, and/or receive information on IHTCG.COM products and services, and/or contact our Customer Service and/or use any other services offered IHTCG.COM, you need to fill in all mandatory fields of the relevant forms. The processing of your Personal Data for the purposes indicated at letters (c) and (d) of paragraph 2 above is subject to your prior express consent. If you withhold your consent, we may not be able to offer you a personalized service and inform you of any initiatives that may interest you and/or send you any other commercial information on products, initiatives and events.
You may withdraw your consent to the processing of your Personal Data by us at any time, by sending an e-mail at email@example.com, or by using the “unsubscribe” link included in all of our commercial electronic communications, and/or by using any other appropriate procedures which may be made available to you.
- Transfer and disclosure of data
Whenever necessary and/or instrumental to the above purposes, your Personal Data may be processed on behalf of IHTCG.COM by other entities acting as data processor, including:
- IHTCG.COM and its subsidiaries/collaborators/franchisees or parties/entity that operate directly or indirectly for IHTCG.COM;
- companies, consultants and firms providing advisory and/or consulting activities, or performing related services that are instrumental to data processing on behalf of IHTCG.COM.
Your Personal Data may be transferred abroad in accordance with applicable legislation, including to countries outside the European Union where IHTCG.COM pursues its interests, by adopting all appropriate security measures and safeguards to ensure an appropriate level of data security.
Visitor comments may be checked through an automated spam detection service. Financial information and detail used for purchasing our products or services are managed through third parties payment gateway and mode of payment selected by the customer.
- Retention period: How long we retain your data
Your personal data will be processed and stored for as long as required for the purposes for which they were collected, and in accordance with the storage periods provided for by the applicable laws, or until you revoke your consent to the processing, if applicable. After such period, your Personal Data will be automatically and permanently erased or made anonymous.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
- What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
- Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Last updated: 22 August 2020